Patient Access Specialist - ED (Full-Time Days)

Rochester Regional Health; City of Batavia (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Batavia, NY is seeking an Access Associate to greet patients, assist with check-in/out, and process payments. You will be the first point of contact for patients and families at the UMMC North Street Campus Emergency Department.

The role requires a warm disposition, strong customer service, and basic computer skills. Full-time days with weekend rotation, and a 2-year degree or equivalent experience are expected.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication

Reception

Education

Associate degree

Job description

Rochester Regional Health in Batavia, NY is seeking an Access Associate to greet patients, assist with check-in/out, and process payments. You will be the first point of contact for patients and families at the UMMC North Street Campus Emergency Department.

The role requires a warm disposition, strong customer service, and basic computer skills. Full-time days with weekend rotation, and a 2-year degree or equivalent experience are expected.