Patient Access & Registration Associate

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/out, and process payments within the Emergency Department at UMMC North Street Campus, Batavia NY. This role supports patient flow and administrative functions with a focus on warm, welcoming service.

The position is full-time days with a 7:00 am–3:00 pm schedule and every-other-weekend work. Strong communication and computer skills are essential to success in a fast-paced healthcare setting.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Basic computer skills

Education

2 year degree or equivalent combination of education and work experience

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/out, and process payments within the Emergency Department at UMMC North Street Campus, Batavia NY. This role supports patient flow and administrative functions with a focus on warm, welcoming service.

The position is full-time days with a 7:00 am–3:00 pm schedule and every-other-weekend work. Strong communication and computer skills are essential to success in a fast-paced healthcare setting.