Access Associate (Full-Time Days) UMMC Emergency Department

Rochester Regional Health; City of Batavia (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Batavia, NY is seeking an Access Associate to greet patients, assist with check-in/out, and process payments. You will be the first point of contact for patients and families at the UMMC North Street Campus Emergency Department.

The role requires a warm disposition, strong customer service, and basic computer skills. Full-time days with weekend rotation, and a 2-year degree or equivalent experience are expected.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication

Reception

Education

Associate degree

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS:

Full-Time Days

LOCATION:

UMMC North Street Campus, Batavia NY

DEPARTMENT:

Emergency Department

SCHEDULE:

7:00 am to 3:00 pm, working every other weekend

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE:

$18.25 - $20.50