Patient Access Specialist - Evening Shift

Rochester Regional Health; Town of Greece (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Unity Hospital in Rochester, NY is seeking an Access Associate for the ED/Patient Access team. You will greet patients, check in/out, verify insurance, schedule appointments, and support billing, functioning as the first point of contact with a warm, professional demeanor during an evening shift from 3 p.m.

to 11 p.m. The role requires strong customer service and computer skills, a two-year degree or equivalent, and the ability to handle multiple tasks in a fast-paced

Qualifications

• Two-year degree or equivalent combination of education and work experience preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments. Collect and process payments when applicable.

Skills

Customer service

Communication

Intermediate computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health's Unity Hospital in Rochester, NY is seeking an Access Associate for the ED/Patient Access team. You will greet patients, check in/out, verify insurance, schedule appointments, and support billing, functioning as the first point of contact with a warm, professional demeanor during an evening shift from 3 p.m.

to 11 p.m. The role requires strong customer service and computer skills, a two-year degree or equivalent, and the ability to handle multiple tasks in a fast-paced