Access Associate (Full-Time Days) UMMC Emergency Department

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for the UMMC North Street Campus in Batavia, NY. You will greet patients, handle check-in/check-out, and process payments, serving as the first point of contact for patients and families.

The role is full-time days in the Emergency Department with a 7:00 am to 3:00 pm schedule and every other weekend. Requirements include a 2 year degree or equivalent, strong customer service and communication skills, and intermediate computer proficiency.

Qualifications

• Two year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls and provide information; greet patients and direct them as needed; schedule appointments.
• Registration & Verification: Complete patient registrations per policy; verify insurance eligibility/coverage and obtain precertifications when applicable.
• Billing & Payments: Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

Associate degree or equivalent

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS

Full-Time Days

LOCATION

UMMC North Street Campus, Batavia NY

DEPARTMENT

Emergency Department

SCHEDULE

7:00 am to 3:00 pm, working every other weekend

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

Pay Range

$18.25 - $20.50

City

Batavia

Postal Code

14020

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.