Patient Access Specialist - Day Shift

1810 Wentworth-Douglass Hospital; Dover (DE); On-site; USD 24,000 - 35,000; Part time

Job summary

Mass General Brigham is hiring a part-time Day Shift Admitting Clerk at onsite location 789 Central Avenue to ensure smooth patient check-in/out and accurate collection of demographics and insurance information. You will explain policies, schedule appointments, and handle payments with care.

Responsibilities include verifying insurance, entering data into systems, obtaining pre-authorization when needed, and addressing patient questions, escalating complex issues to senior staff as required.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Medical terminology

Insurance verification procedures

Communication skills

Attention to detail

Basic computer proficiency

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is hiring a part-time Day Shift Admitting Clerk at onsite location 789 Central Avenue to ensure smooth patient check-in/out and accurate collection of demographics and insurance information. You will explain policies, schedule appointments, and handle payments with care.

Responsibilities include verifying insurance, entering data into systems, obtaining pre-authorization when needed, and addressing patient questions, escalating complex issues to senior staff as required.