Patient Access Specialist: Compassionate Registration & Care

Raleigh General Hospital; Beckley (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off & family leave

Tuition assistance

401(k) retirement plan with company‑s?

Job summary

Raleigh General Hospital is seeking a Patient Access Representative to serve as the first point of contact for patients from registration through the start of care. You will collect and verify patient and insurance information, assist with authorizations and payments, and provide clear, compassionate service while protecting privacy.

The role offers a full-time schedule in Beckley, WV, with opportunities to support patients and families in a fast-paced hospital setting and contribute to a

Qualifications

• High school diploma or equivalent.
• Strong customer service skills with a warm, professional approach.
• Excellent attention to detail when collecting and entering sensitive information.
• Clear communication with patients and families, in person and by phone.

Responsibilities

• Create a welcoming first impression for patients and families.
• Collect and verify patient demographic, insurance, billing, and financial information.
• Navigate insurance requirements, obtain authorizations, and assist with registration.
• Explain forms, processes, and financial responsibilities to patients.
• Protect patient privacy and confidentiality while handling sensitive data.
• Manage multiple priorities in a fast-paced hospital environment.
• Support patients to feel informed, supported, and prepared for care.

Skills

Customer service

Communication skills

Attention to detail

Software systems

Education

High School Diploma

Tools

EMR systems

Job description

Raleigh General Hospital is seeking a Patient Access Representative to serve as the first point of contact for patients from registration through the start of care. You will collect and verify patient and insurance information, assist with authorizations and payments, and provide clear, compassionate service while protecting privacy.

The role offers a full-time schedule in Beckley, WV, with opportunities to support patients and families in a fast-paced hospital setting and contribute to a