Patient Access Specialist (ER) - Compassionate Registration

R1 RCM; Waco (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

R1 RCM Inc. in Waco, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care.

You’ll register patients across multiple systems, verify information, and support timely access in a busy emergency department. This frontline role offers training and growth in healthcare administration, helping you work with care teams to improve patient experience while navigating insurance details and co-pays.

Qualifications

• High School Diploma or GED required.
• Ability to pass background check, drug test, and vaccination requirements.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Waco, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care.

You’ll register patients across multiple systems, verify information, and support timely access in a busy emergency department. This frontline role offers training and growth in healthcare administration, helping you work with care teams to improve patient experience while navigating insurance details and co-pays.