Patient Access Specialist — Welcoming Registration & Insurance

Memorial Physician Practices; Beckley (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & protections

Career growth and tuition assistance

Employee well-being programs

Professional development

Job summary

Raleigh General Hospital is seeking a Patient Access Representative to welcome patients, collect accurate demographic and insurance information, verify benefits, obtain authorizations, and explain financial responsibilities. You will support a seamless registration process and protect patient privacy in a fast-paced hospital setting.

The role emphasizes compassionate service, strong communication, and the ability to manage multiple priorities while helping patients feel informed and prepared for

Qualifications

• High school diploma preferred or equivalent.
• Strong customer service skills with a warm, professional approach.
• Excellent attention to detail when collecting and entering sensitive information.
• Clear, professional communication in person and on the phone.
• Ability to discuss financial responsibilities respectfully and clearly.
• Ability to learn multiple software systems quickly in a fast-paced hospital setting.

Responsibilities

• Create a welcoming first impression with compassionate, professional service.
• Accurately collect and enter demographic, insurance, billing, and financial information.
• Navigate insurance and authorization requirements and obtain necessary approvals.
• Explain forms, processes, financial responsibilities, and next steps to patients.
• Protect patient privacy and confidentiality when handling sensitive data.
• Handle multiple priorities and adapt to changing department needs.
• Contribute to a smooth registration process and patient experience.

Skills

Customer service

Attention to detail

Communication

Critical thinking

Financial conversations

Technology literacy

Education

High school diploma

Job description

Raleigh General Hospital is seeking a Patient Access Representative to welcome patients, collect accurate demographic and insurance information, verify benefits, obtain authorizations, and explain financial responsibilities. You will support a seamless registration process and protect patient privacy in a fast-paced hospital setting.

The role emphasizes compassionate service, strong communication, and the ability to manage multiple priorities while helping patients feel informed and prepared for