Patient Access Specialist: Welcoming & Verifying Insurance

Lifepoint Health; Beckley (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & family leave

Tuition assistance

401(k) retirement plan

Wellness programs

Career development

Job summary

Raleigh General Hospital is hiring a Patient Access Representative to serve as the welcoming first point of contact from registration through the start of care. You will collect and verify patient and insurance information, assist with authorizations, explain financial responsibilities, and protect patient privacy and confidentiality.

Join a team dedicated to making communities healthier, offering comprehensive benefits, tuition assistance, and career growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service skills with a warm, professional approach.
• Excellent attention to detail when collecting and entering sensitive information.
• Ability to explain forms, processes, and financial responsibilities clearly.
• Commitment to protecting patient privacy and confidentiality.

Responsibilities

• Create a welcoming first impression with compassionate, professional service.
• Collect and enter patient demographics, insurance, billing, and financial information.
• Navigate insurance and authorization requirements by verifying benefits and obtaining authorizations.
• Explain forms and next steps to patients and families with clarity.
• Protect patient privacy and confidentiality while handling sensitive information.
• Manage multiple priorities in a fast-paced hospital environment.
• Serve as a trusted first point of contact to help patients feel informed and supported.

Skills

Customer service

Communication

Attention to detail

Privacy & confidentiality

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Job description

Raleigh General Hospital is hiring a Patient Access Representative to serve as the welcoming first point of contact from registration through the start of care. You will collect and verify patient and insurance information, assist with authorizations, explain financial responsibilities, and protect patient privacy and confidentiality.

Join a team dedicated to making communities healthier, offering comprehensive benefits, tuition assistance, and career growth opportunities.