Patient Access Specialist — Compassionate Frontline Support

Mercy St. Louis; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients entering Mercy facilities. You will handle scheduling, registration, benefit verification, pre-certification, and financial clearance with accuracy and empathy.

Responsibilities include collecting patient data, explaining financial responsibility, documenting outcomes of conversations, and guiding patients through payment options and financial assistance resources, while upholding Mercy Service

Qualifications

• 1–3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Serve as the first point of contact for patients and Mercy, delivering compassionate service.
• Facilitate scheduling, registration, benefit verification, pre-certification and financial clearance.
• Obtain and verify accurate patient data and document outcomes of financial conversations.

Skills

Customer service

Scheduling

Registration

Benefit verification

Financial clearance

Medical terminology

Attention to detail

Communication

Data entry

Insurance knowledge

Education

High School diploma

Tools

10-key calculator

Computer keyboard

Electronic health records (EHR)

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients entering Mercy facilities. You will handle scheduling, registration, benefit verification, pre-certification, and financial clearance with accuracy and empathy.

Responsibilities include collecting patient data, explaining financial responsibility, documenting outcomes of conversations, and guiding patients through payment options and financial assistance resources, while upholding Mercy Service