Patient Access Specialist: Compassionate Front Desk Leader

RCM Holdco; Burnet (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Training provided

Job summary

R1 is seeking a Patient Access Representative in Burnet, TX. You will be the first point of contact for patients, providing fast, compassionate access to care and supporting the revenue cycle through accurate registration and insurance verification.

The role involves coordinating with nurses and care teams to ensure smooth patient flow and optimal patient experience. This frontline healthcare customer service position emphasizes empathy, clear communication, and reliability in a dynamic hospital

Qualifications

• Excellent customer service skills and the ability to communicate clearly with patients and families.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize with attention to detail.
• Comfortable adapting to shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Register patients across multiple computer systems to ensure fast, accurate access to care.
• Answer phones and collect accurate patient information quickly.
• Minimize delays in registration to support timely access to care.
• Build trust with patients who may be anxious or overwhelmed.
• Navigate insurance plans and collect co-pays, providing cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication

Multitasking

Attention to detail

Insurance verification

Education

High School Diploma or GED

Job description

R1 is seeking a Patient Access Representative in Burnet, TX. You will be the first point of contact for patients, providing fast, compassionate access to care and supporting the revenue cycle through accurate registration and insurance verification.

The role involves coordinating with nurses and care teams to ensure smooth patient flow and optimal patient experience. This frontline healthcare customer service position emphasizes empathy, clear communication, and reliability in a dynamic hospital