Patient Access Specialist – Compassionate, Fast-Paced Healthcare

R1 RCM, Inc.; Burnet (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. in Burnet, TX is hiring a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You’ll register patients, collect demographics, verify insurance, and coordinate with care teams.

You’ll work in a fast-paced healthcare environment, supporting timely access to care, minimizing delays, and building trust with patients during stressful moments. Training is provided; prior healthcare experience is a plus.

Qualifications

• Exceptional customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• No healthcare background? We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

R1 RCM, Inc. in Burnet, TX is hiring a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You’ll register patients, collect demographics, verify insurance, and coordinate with care teams.

You’ll work in a fast-paced healthcare environment, supporting timely access to care, minimizing delays, and building trust with patients during stressful moments. Training is provided; prior healthcare experience is a plus.