Frontline Patient Access Specialist

RCM Holdco; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 in Austin is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will register patients across multiple systems and verify insurance while collecting co-pays and providing cost estimates.

Collaborating with nurses and care teams, you’ll help maintain smooth patient flow and accuracy in data entry. Training is provided, and there are growth opportunities within healthcare administration.

Qualifications

• High School Diploma or GED required.
• Exceptional customer service and communication skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 in Austin is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will register patients across multiple systems and verify insurance while collecting co-pays and providing cost estimates.

Collaborating with nurses and care teams, you’ll help maintain smooth patient flow and accuracy in data entry. Training is provided, and there are growth opportunities within healthcare administration.