Compassionate Patient Access Specialist

RCM Holdco; Bastrop (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 in Bastrop, TX is seeking a Patient Access Representative to be the first point of contact for patients, providing fast, compassionate assistance with check-in across multiple systems. You will impact patient experience, hospital operations, and revenue cycle by delivering accurate information and smooth intake processes.

The role requires strong customer service and excellent communication skills, a High School Diploma or GED, and the ability to pass background checks, drug tests, and

Qualifications

• High School Diploma or GED required.
• Ability to pass a background check, drug test, and meet vaccination requirements.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

R1 in Bastrop, TX is seeking a Patient Access Representative to be the first point of contact for patients, providing fast, compassionate assistance with check-in across multiple systems. You will impact patient experience, hospital operations, and revenue cycle by delivering accurate information and smooth intake processes.

The role requires strong customer service and excellent communication skills, a High School Diploma or GED, and the ability to pass background checks, drug tests, and