Patient Access Specialist — Compassionate Front Desk

Mercy Co; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition support

Paid time off

Retirement plan

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to welcome patients and manage scheduling, registration, and financial clearance. You will verify benefits, collect payments, and document conversations with care and accuracy.

Requirements include HS diploma, clerical and customer service experience, familiarity with medical terms and insurance plans, and strong communication and organizational skills. The role includes nights, weekends, and holidays.

Qualifications

• Excellent oral and written communication.
• Positive relationships with patients, physicians, staff and insurers.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with computer systems and a 10-key calculator.
• Ability to discuss patient financial responsibility and resources.
• Follow and document patient financial engagement workflows.

Responsibilities

• Facilitate patient entrance and scheduling.
• Register patient information and verify benefits.
• Perform pre-certification and financial clearance tasks.
• Communicate financial responsibility and payment options.
• Document outcomes of financial conversations with accuracy.

Skills

Effective communication

Patient relations

Organization

Attention to detail

Computer literacy

Financial counseling

Education

High School diploma

Some college helpful

Tools

Medical terminology

Insurance systems

Job description

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to welcome patients and manage scheduling, registration, and financial clearance. You will verify benefits, collect payments, and document conversations with care and accuracy.

Requirements include HS diploma, clerical and customer service experience, familiarity with medical terms and insurance plans, and strong communication and organizational skills. The role includes nights, weekends, and holidays.