Patient Access & Registration Specialist

Mercy; Cape Girardeau (MO); On-site; USD 33,000 - 43,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to be the first contact for patients, ensuring compassionate service and accurate data entry. The role handles scheduling, registration, benefit verification, and pre-certification, including financial clearance and payment collection.

Strong communication and attention to detail are essential in this fast-paced environment.

Qualifications

• Provides front-desk patient access with courteous, efficient service.
• Verifies benefits and pre-certifications for patient visits.
• Communicates financial responsibilities and payment options clearly.

Responsibilities

• Schedule, register, and verify insurance for patients.
• Obtain accurate patient data and maintain records.
• Explain financial responsibilities and assist with financial clearance.
• Collect payments and coordinate with care team.
• Follow Mercy workflows for patient engagement and referrals.

Skills

Customer service

Effective communication

Attention to detail

Professional empathy

Teamwork

Education

High School diploma

Some college helpful

Tools

10-key calculator

Medical terminology

Job description

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to be the first contact for patients, ensuring compassionate service and accurate data entry. The role handles scheduling, registration, benefit verification, and pre-certification, including financial clearance and payment collection.

Strong communication and attention to detail are essential in this fast-paced environment.