Patient Access Specialist — Compassionate Front Desk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, vision and dental coverage

PTO

Tuition reimbursement

Employer-matched retirement funds

Job summary

Mercy is seeking a Patient Access Representative in Springfield to be the first point of contact for patients, handling scheduling, registration and benefit verification with a focus on compassionate service.

You will verify benefits, assist with pre-certification and financial clearance, and ensure accurate patient data in the system while coordinating with insurers and clinical teams.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette.

Responsibilities

• Schedule, register patients and verify benefits.
• Facilitate pre-certification and financial clearance including pre-visit collection.
• Ensure accurate patient data entry and maintain knowledge of insurance carriers and Medicare guidelines.

Skills

Customer service

Communication

Telephone etiquette

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative in Springfield to be the first point of contact for patients, handling scheduling, registration and benefit verification with a focus on compassionate service.

You will verify benefits, assist with pre-certification and financial clearance, and ensure accurate patient data in the system while coordinating with insurers and clinical teams.