Patient Access Specialist - Compassionate Front Desk

Ochsner Health; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health in New Orleans seeks a Patient Access representative to greet patients, schedule appointments, and complete admissions. You will gather accurate demographic and financial data, verify insurance, and collect co-pays while balancing cash and maintaining patient privacy.

The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced healthcare setting. Prior experience in a hospital or clinic is preferred.

Qualifications

• Experience in hospital or clinic front-line registration or patient interaction.
• Knowledge of insurance verification and patient financial counseling preferred.
• Familiarity with healthcare billing regulations and privacy standards.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create and complete patient scheduling, registration, or admission processes.
• Gather and verify demographic and financial information accurately.
• Explain insurance benefits and collect co-pays and self-pay amounts.
• Balance cash drawer daily and handle deposits per policy.
• Maintain privacy and comply with regulations in all interactions.

Skills

Customer service

Data entry

Verbal communication

Written communication

Problem solving

Attention to detail

Teamwork

Confidentiality

Education

High school diploma

Associate’s degree

Tools

Windows

Billing software

Job description

Ochsner Health in New Orleans seeks a Patient Access representative to greet patients, schedule appointments, and complete admissions. You will gather accurate demographic and financial data, verify insurance, and collect co-pays while balancing cash and maintaining patient privacy.

The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced healthcare setting. Prior experience in a hospital or clinic is preferred.