Compassionate Patient Access Specialist

Ochsner Health; Gretna (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health in Gretna, LA is seeking a patient access representative to greet patients, schedule appointments, and complete the registration/admission process. The role emphasizes accurate data collection, insurance verification, and collecting co-pays while maintaining patient privacy.

You will work across departments to support front desk operations, ensure smooth patient flow, and uphold compliance with billing regulations in a fast-paced healthcare environment.

Qualifications

• 1 year in hospital/clinic or related customer service setting.
• Ability to verify insurance and collect payments.
• Strong verbal and written communication.

Responsibilities

• Greet patients and guests and register/admit as needed.
• Schedule appointments and complete check-in.
• Verify demographics and insurance information.
• Collect co-pays and explain financial responsibility.
• Balance cash drawer and prepare deposits.
• Maintain patient privacy and compliance with laws.
• Collaborate with other departments as needed.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Microsoft Windows

Problem solving

Time management

Teamwork

Education

High school diploma or equivalent

Associate’s degree

CHAM/CHAA/Medical Assistant certification

Tools

Windows

Job description

Ochsner Health in Gretna, LA is seeking a patient access representative to greet patients, schedule appointments, and complete the registration/admission process. The role emphasizes accurate data collection, insurance verification, and collecting co-pays while maintaining patient privacy.

You will work across departments to support front desk operations, ensure smooth patient flow, and uphold compliance with billing regulations in a fast-paced healthcare environment.