Patient Access Specialist — Compassionate Front Desk

Balance Health; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

HSA with Employer Contribution

FSA

Job summary

Balance Health is seeking a Patient Services Representative to serve as the first point of contact for patients in our Denver office. You will welcome patients, schedule appointments, manage check-in/check-out, and support a range of administrative tasks to keep daily operations running smoothly.

In this on-site role, you will work closely with providers and patients to maintain a positive patient experience, handle insurance verification, and ensure accurate demographic and billing information

Qualifications

• 1–2 years of experience in a professional medical front desk role.
• High-school diploma or equivalent.
• Experience using ModMed EMR system.
• Excellent verbal and written communication with patients and staff.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Schedule appointments for new and existing patients by phone and in person.
• Greet patients and manage check-in/check-out efficiently.
• Verify insurance coverage and process forms as needed.
• Ensure referrals and prior authorizations are documented.
• Update patient demographics and collect co-pays and balances.
• Support clinic operations with other tasks as needed.

Skills

Front desk experience

Medical office

ModMed

Time management

Education

High school diploma

Tools

ModMed

Job description

Balance Health is seeking a Patient Services Representative to serve as the first point of contact for patients in our Denver office. You will welcome patients, schedule appointments, manage check-in/check-out, and support a range of administrative tasks to keep daily operations running smoothly.

In this on-site role, you will work closely with providers and patients to maintain a positive patient experience, handle insurance verification, and ensure accurate demographic and billing information