Patient Services Specialist - Front Desk for Compassionate Care

Talentify; Willoughby (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training opportunities

Benefits package

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the first contact for patients and to ensure a warm, efficient in-clinic experience. You will handle inquiries, scheduling, payments, and account maintenance, contributing to a compassionate recovery journey for patients.

The role emphasizes strong communication, empathy, teamwork, and compliance with HIPAA and privacy standards within a dynamic healthcare environment.

Qualifications

• 2+ years of front desk experience preferred.
• High School Diploma or equivalent.
• Experience in a healthcare setting is a plus.

Responsibilities

• Serve as the first point of contact for patient inquiries and assist with problem solving.
• Schedule and confirm patient appointments.
• Collect patient copays and other payments.
• Coordinate with clinic teams and central support regarding appointments.
• Maintain accurate new and current patient accounts and records.

Skills

Excellent communication

Customer service

Empathy

Team player

Problem solving

Adaptable

MS Office

Outlook/Teams

Education

High School Diploma

Tools

MS Office

Outlook

Teams

Job description

BrightView Health is seeking a Patient Services Representative to be the first contact for patients and to ensure a warm, efficient in-clinic experience. You will handle inquiries, scheduling, payments, and account maintenance, contributing to a compassionate recovery journey for patients.

The role emphasizes strong communication, empathy, teamwork, and compliance with HIPAA and privacy standards within a dynamic healthcare environment.