Patient Access Specialist — Compassionate Front Desk

Ochsner Health; Crowley (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Ochsner Health in Crowley, TX seeks an experienced Patient Access/Registration representative to greet patients, schedule appointments, and complete check-ins for inpatient and outpatient settings. You will verify demographics and insurance, collect payments, and support multiple functions across patient and payer types while ensuring privacy and accuracy.

Prior healthcare or insurance verification experience preferred; HS diploma required.

Qualifications

• Required – High school diploma or equivalent
• Preferred – Associate’s degree
• One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Customer service

Data entry

Verbal communication

Organizational skills

Cash handling

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows applications

Insurance verification software

Job description

Ochsner Health in Crowley, TX seeks an experienced Patient Access/Registration representative to greet patients, schedule appointments, and complete check-ins for inpatient and outpatient settings. You will verify demographics and insurance, collect payments, and support multiple functions across patient and payer types while ensuring privacy and accuracy.

Prior healthcare or insurance verification experience preferred; HS diploma required.