Patient Access & Scheduling Specialist

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 34,000; Part time

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a Part-time Patient Access Specialist to support patient check-in and discharge with professional service. You will collect demographics, verify insurance, and explain policies, ensuring smooth front-desk operations.

Responsibilities include scheduling, payments, pre-authorizations, and responding to questions, with escalation to senior staff when needed. A high school diploma is required and some admissions experience is preferred.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographics and insurance information and enter data into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff.

Skills

Medical terminology

Insurance verification

Communication skills

Attention to detail

Computer proficiency

Education

High School Diploma or Equivalent

Job description

Wentworth-Douglass Hospital in Dover, NH is seeking a Part-time Patient Access Specialist to support patient check-in and discharge with professional service. You will collect demographics, verify insurance, and explain policies, ensuring smooth front-desk operations.

Responsibilities include scheduling, payments, pre-authorizations, and responding to questions, with escalation to senior staff when needed. A high school diploma is required and some admissions experience is preferred.