Patient Access Specialist — Scheduling & Registration

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 25,000 - 34,000; Part time

Job summary

Wentworth-Douglass Hospital, affiliated with Mass General Brigham, seeks a Patient Access Representative to schedule and register patients, verify information, and discuss costs with patients. This onsite role emphasizes confidentiality, excellent customer service, and KPI adherence across WDHS processes.

The position will involve handling inbound/outbound calls, using enterprise systems, and supporting overall financial success with accurate data entry and scheduling functions.

Qualifications

• Experience in patient access or scheduling.
• Excellent communication and customer service.
• Ability to discuss costs with patients clearly.

Responsibilities

• Schedule and register patients for services.
• Maintain patient confidentiality and ensure KPI targets.
• Coordinate with internal and external teams to support billing and scheduling.

Skills

Customer service

Communication

Financial conversations

Problem solving

Tools

Registration software

Job description

Wentworth-Douglass Hospital, affiliated with Mass General Brigham, seeks a Patient Access Representative to schedule and register patients, verify information, and discuss costs with patients. This onsite role emphasizes confidentiality, excellent customer service, and KPI adherence across WDHS processes.

The position will involve handling inbound/outbound calls, using enterprise systems, and supporting overall financial success with accurate data entry and scheduling functions.