Patient Access Specialist — Care Coordinator

Medium; Lancaster (Lancaster County); On-site; USD 20,741 - 29,540; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Generous vacation benefits

Job summary

A reputable healthcare provider is seeking a full-time Patient Access Representative in Lancaster, PA. Responsibilities include answering calls, scheduling appointments, and verifying insurance details while maintaining high customer service standards. The ideal candidate will possess excellent communication and problem-solving skills, along with a basic understanding of medical terminology. This position offers compensation of $18.25 per hour and benefits including medical, dental, and vision coverage.

Qualifications

• Clear and concise verbal communication to effectively interact with patients over the phone.
• Basic understanding of medical terminology, health conditions, and healthcare procedures.
• Friendly, empathetic, and patient support to callers.
• Ensuring accuracy when collecting patient information and updating records.
• Identifying issues and finding solutions to address patient concerns.
• Navigating healthcare software systems to access patient information.
• Managing multiple calls and tasks simultaneously.

Responsibilities

• Answer incoming calls from patients and address their inquiries.
• Collect patient demographics and insurance information accurately.
• Coordinate appointment times based on availability.
• Check patient insurance eligibility and benefits.
• Answer basic questions about medical conditions and treatments.
• Transfer calls to appropriate healthcare providers.
• Maintain patient records by updating relevant information.

Skills

Excellent communication skills

Medical knowledge

Customer service skills

Attention to detail

Problem-solving skills

Computer proficiency

Ability to multitask

Job description

A reputable healthcare provider is seeking a full-time Patient Access Representative in Lancaster, PA. Responsibilities include answering calls, scheduling appointments, and verifying insurance details while maintaining high customer service standards. The ideal candidate will possess excellent communication and problem-solving skills, along with a basic understanding of medical terminology. This position offers compensation of $18.25 per hour and benefits including medical, dental, and vision coverage.