Call Cloud Patient Access Specialist

Union-Community-Care; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Union Community Care in Lancaster, PA is seeking a Call Cloud Patient Access Specialist who delivers excellent customer service, registers patients accurately, and schedules appointments with care and efficiency.

You will verify demographics and insurance, explain the Sliding Fee Discount Policy, and coordinate with care teams to enable first-call resolutions. The role supports HIPAA compliance and requires strong communication and teamwork.

Qualifications

• Excellent customer service and interpersonal skills.
• Exhibits excellent communication skills.
• Attention to detail.
• Good basic computer skills.
• English proficiency required.
• Strong team player.
• Compliance with HIPAA regulations.
• Knowledge of medical terminology a plus.

Responsibilities

• Greet and register patients and visitors warmly to set a superb care experience.
• Provide superior telephone service for patients seeking access or assistance.
• Verify patient demographic and insurance information.
• Explain and apply the Sliding Fee Discount Policy.
• Monitor appointment communications and adjust as requested.
• Coordinate with care teams for first-call resolution.
• Create patient cases when needed and participate in site meetings.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Computer skills

English proficiency

Team player

HIPAA compliance

Medical terminology knowledge

Education

High School Diploma or G.E.D.

Administrative Assistant Degree

Medical Assistant Degree

Job description

Our Mission, Vision, & Model of CareAt Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.JOB SUMMARYThe Call Cloud Patient Access Specialist functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, and appointment scheduling.SPECIFIC JOB DUTIESEnsure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.Verifies all patient demographic and insurance information.Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.Fully understands the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients.Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.Connect with care teams for first call resolutions.Create patient cases when needed.Attends site meetings.Performs other work-related duties as assigned.POSITION REQUIREMENTSHigh School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant DegreeExcellent customer service and interpersonal skillsExhibits excellent communication skillsAttention to detailGood basic computer skillsEnglish proficiency requiredStrong team playerCompliance with HIPAA regulationsKnowledge of medical terminology a plusESSENTIAL FUNCTIONSIn order to fulfill the requirements of this position, duties 1-10 are considered essential functions of the job.ORGANIZATIONAL INVOLVEMENTThis position is required to participate in mandatory all staff meetings, team meetings and trainings.