Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine in Lancaster, PA is seeking an energetic patient services representative to manage scheduling, registration, and insurance verification in a busy clinical setting.

The role requires a High School Diploma or GED, at least 1 year of clerical or customer service experience, basic keyboarding, and familiarity with electronic medical records (Epic). Revenue-cycle knowledge is a plus; strong communication and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• 1 year of clerical, customer service, or administrative support experience.
• Ability to perform basic keyboarding and operate standard office equipment.
• Experience with electronic medical records is preferred (Epic or equivalent).

Responsibilities

• Handle patient scheduling, registration, and insurance verification.
• Coordinate tests and services across hospital and physician offices.
• Communicate effectively with patients, guests, and internal teams.
• Assist with inquiries, billing questions, and referrals as needed.
• Maintain accurate medical records and comply with regulatory requirements.

Skills

Customer service

Administrative support

Data entry

Communication

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in Lancaster, PA is seeking an energetic patient services representative to manage scheduling, registration, and insurance verification in a busy clinical setting.

The role requires a High School Diploma or GED, at least 1 year of clerical or customer service experience, basic keyboarding, and familiarity with electronic medical records (Epic). Revenue-cycle knowledge is a plus; strong communication and teamwork are essential.