Patient Access & Care Coordinator

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Job summary

Penn Medicine in Lancaster, PA is seeking a detail-oriented Revenue Cycle specialist to manage patient scheduling, registration, insurance verification, and test ordering. This role supports both hospital and physician office patients, handling high volumes with accuracy under supervision.

You will verify benefits, collect patient responsibility, coordinate referrals, and ensure compliant documentation in the electronic health record.

Qualifications

• Minimum one year of Revenue Cycle experience in a hospital or medical office setting, or one year of administrative data entry in a medical facility, health insurance, or business setting.
• Experience in registration, insurance verification, and patient scheduling is preferred.
• Ability to handle high volumes and communicate effectively with patients and care teams.

Responsibilities

• Perform complete patient registration including walk-in, check-in, and scheduled visits.
• Verify insurance coverage and patient eligibility; communicate financial responsibilities.
• Coordinate referrals, tests, and services; ensure timing and accuracy of orders in the EMR.
• Support inbound/outbound calls and patient communications; assist with collections and payment processes.

Skills

Customer service

Administrative support

Clerical

Data entry

Communication

Education

High school diploma or equivalent

Tools

Epic EMR

Office equipment

Job description

Penn Medicine in Lancaster, PA is seeking a detail-oriented Revenue Cycle specialist to manage patient scheduling, registration, insurance verification, and test ordering. This role supports both hospital and physician office patients, handling high volumes with accuracy under supervision.

You will verify benefits, collect patient responsibility, coordinate referrals, and ensure compliant documentation in the electronic health record.