Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Job summary

Penn Medicine in the Lancaster area seeks a Patient Registration & Scheduling Specialist to perform patient registration, scheduling, insurance verification, and test ordering for hospital services. You will handle high volumes with accuracy and professionalism to support seamless patient care.

The role requires at least a high school diploma and one year of clerical or customer service experience; Epic EMR experience is preferred and regional travel may be required.

Qualifications

• High School Diploma or GED is required.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year of basic keyboarding, personal computer use, and office equipment experience.
• For Regional Positions only - Valid driver’s license is required.
• One year of registration experience, point of service collection, insurance validation, and understanding of compliance regulatory guidelines and order release processes.
• One year of Revenue Cycle experience in a Hospital/Medical Office setting.
• Previous Epic or equivalent Electronic Medical Record experience.

Responsibilities

• Provides complete and accurate patient registration including walk-in, check-in, or scheduled.
• Performs patient scheduling, registration, insurance verification, and ordering of tests.
• Manages interactions with patients, relatives, and appropriate parties with professional communication.
• Verifies coverage, processes referrals, and ensures pre-appointment preparation and notices.
• Maintains compliance with regulatory requirements and documents appropriately.

Job description

Penn Medicine in the Lancaster area seeks a Patient Registration & Scheduling Specialist to perform patient registration, scheduling, insurance verification, and test ordering for hospital services. You will handle high volumes with accuracy and professionalism to support seamless patient care.

The role requires at least a high school diploma and one year of clerical or customer service experience; Epic EMR experience is preferred and regional travel may be required.