Patient Access Specialist - Billing & Scheduling

WellSpan Health; Chambersburg (Franklin County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Education assistance

DailyPay

Expanded parental leave

Job summary

WellSpan Health in Chambersburg is seeking an experienced front desk/administrative associate for the Urology Chambersburg team. You will handle patient check-in, collect deposits, verify insurance, schedule referrals, and support end-of-day cash reconciliations with professionalism and accuracy.

You will communicate clearly with patients, coordinate with providers, and ensure accuracy of registrations and billing inquiries.

Qualifications

• High School Diploma or GED required.
• Front desk/physician office experience: 3–6 months required.
• Training in Customer Service, Medical terminology, Insurance and Compliance within standard timeframes.
• Knowledge of medical office operations including reception, billing and insurance.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information.
• Explains financial requirements and collects deposits or deductibles; verifies insurance.
• Registers patients and ensures data accuracy in information systems.
• Schedules appointments and processes referrals, pre-authorizations, and test instructions.
• Manages check-in/check-out, collects payments, issues receipts.
• Reviews messages and queues; assists with end-of-day cash reconciliations.
• Investigates billing questions with billing service; supports process improvements.
• Assists with service recovery and travel to other practices as needed.

Skills

Clear communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Post-high school vocational training (preferred)

Job description

WellSpan Health in Chambersburg is seeking an experienced front desk/administrative associate for the Urology Chambersburg team. You will handle patient check-in, collect deposits, verify insurance, schedule referrals, and support end-of-day cash reconciliations with professionalism and accuracy.

You will communicate clearly with patients, coordinate with providers, and ensure accuracy of registrations and billing inquiries.