Patient Access Specialist: Admissions & Scheduling

UnityPoint Health; Sioux City (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

UnityPoint Health in Sioux City, IA is seeking a Patient Access Representative NE for Full-Time Days (10am-6:30pm) with weekend/holiday rotations. You will facilitate patient admission, registration, and insurance verification, and coordinate scheduling while addressing patient inquiries and guiding wayfinding.

This role supports administrative tasks and ensures compliance with financial and insurance procedures.

Qualifications

• Two years of customer service or healthcare related experience preferred.
• High School Diploma or equivalent required.
• Knowledge of patient registration and insurance concepts preferred.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations
• Maintain ability to perform roles associated with patient self service registration processes
• Monitors and maintains multiple work queues
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Schedules walk in procedures and collaborates with central scheduling regarding other needs

Skills

Customer service

Education

High School Diploma

Job description

UnityPoint Health in Sioux City, IA is seeking a Patient Access Representative NE for Full-Time Days (10am-6:30pm) with weekend/holiday rotations. You will facilitate patient admission, registration, and insurance verification, and coordinate scheduling while addressing patient inquiries and guiding wayfinding.

This role supports administrative tasks and ensures compliance with financial and insurance procedures.