Patient Access & Scheduling Specialist

UnityPoint Health – Meriter; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

UnityPoint Health – Meriter is seeking a Patient Access Representative to ensure a smooth, accurate, and welcoming experience for patients and visitors. You will play a key role in patient admission, registration, insurance verification, and scheduling, ensuring interactions are efficient and compliant with financial and insurance requirements.

Responsibilities include collecting demographic and insurance data, verifying plans, handling calls, educating patients on financial obligations, and

Qualifications

• Demographic, insurance, financial, and clinical data collection and recording in the system.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system.
• Maintain strong knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally; take accurate messages.
• Educate patients on financial obligations, including POS collections and estimates.
• Assist with patient self-service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow.
• Refer patients needing financial assistance to a Financial Advocate.
• Schedule walk-in procedures and collaborate with central scheduling.

Skills

Data collection

Insurance verification

Phone communication

Patient education

POS collections

Self-service registration

Queue management

Financial advocacy referral

Education

High School Diploma

Job description

UnityPoint Health – Meriter is seeking a Patient Access Representative to ensure a smooth, accurate, and welcoming experience for patients and visitors. You will play a key role in patient admission, registration, insurance verification, and scheduling, ensuring interactions are efficient and compliant with financial and insurance requirements.

Responsibilities include collecting demographic and insurance data, verifying plans, handling calls, educating patients on financial obligations, and