Compassionate Patient Service Rep – Urology

Summit Health Management; Rahway (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative to greet visitors, manage registrations, and handle payments in a fast-paced medical office. You will verify insurance information, schedule appointments, and support pre-authorizations and referrals as needed.

The role requires strong customer service, English communication skills, and familiarity with EHR/Practice Management systems. On-site positions may involve multiple satellite office locations in New Jersey.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delays in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments and reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer Service

Communication

Multitasking

Computer Skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a Patient Service Representative to greet visitors, manage registrations, and handle payments in a fast-paced medical office. You will verify insurance information, schedule appointments, and support pre-authorizations and referrals as needed.

The role requires strong customer service, English communication skills, and familiarity with EHR/Practice Management systems. On-site positions may involve multiple satellite office locations in New Jersey.