Patient Access & Front Desk Specialist

Capital Health (US); Newtown (PA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings and Investment Plan

Paid Time-Off Program

Job summary

Capital Health in Newtown, PA is seeking an attentive receptionist to handle multi-line calls, patient check-in/out, scheduling, and administrative duties. The role requires familiarity with medical terminology, HIPAA, and basic office software.

You will work a 40-hour week with structured processes and patient-focused service in a healthcare setting. Responsibilities include registration, insurance verification, co-pay collection, and coordination with medical staff.

Qualifications

• High School diploma or equivalent.
• 1 year experience as receptionist or clerk in healthcare or 1 year customer service.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office; familiarity with Excel.

Responsibilities

• Answer telephones promptly and route calls to appropriate area.
• Schedule and cancel appointments; book outpatient tests and surgeries.
• Prepare day lists; review eligibility and patient charts.
• Greet patients and visitors; inform about privacy policies and delays.
• Register patients; verify demographics and insurance data; HIPAA compliance.
• Collect co-pays and balances at check-in and check-out.
• Refer patients to appropriate staff for past due balances or questions.
• Process charges and claims; perform day-end reconciliations and batch closing.
• Schedule follow-ups and manage related worklists; handle referrals/pre-authorizations.

Skills

Communication

Medical Terminology

Customer Service

MS Office

HIPAA

Education

High School diploma or equivalent

Tools

Excel

EHR systems

Job description

Capital Health in Newtown, PA is seeking an attentive receptionist to handle multi-line calls, patient check-in/out, scheduling, and administrative duties. The role requires familiarity with medical terminology, HIPAA, and basic office software.

You will work a 40-hour week with structured processes and patient-focused service in a healthcare setting. Responsibilities include registration, insurance verification, co-pay collection, and coordination with medical staff.