Patient Access & Front Desk Specialist

Carolinas Medical Center; West Allis (WI); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health in West Allis, WI is seeking a Front End Staff member for Womens Care. This role involves patient check-in, data collection, and coordinating appointments at our West Allis and Franklin sites. The PSR will handle insurance information, co-pays, and customer service while maintaining HIPAA compliance.

The position requires a High School Diploma or GED with ability to multitask in a busy front desk environment and rotate between sites as needed.

Qualifications

• High School Diploma or GED.
• None Required.
• Ability to multitask and manage high-volume workloads in a fast-paced setting.

Responsibilities

• Check in and register patients, collecting demographic, guarantor, and insurance information.
• Discuss and collect co-pays and other patient responsibilities.
• Obtain accurate information at point of registration to aid timely payments.
• Maintain confidentiality per HIPAA and related regulations.
• Explain insurance basics and financial obligations to patients; refer to Financial Advocates when needed.
• Schedule patient appointments, including virtual and procedural visits; handle reschedules and recalls.

Skills

Patient registration

HIPAA compliance

Customer service

Front desk

Education

High School Diploma or GED

Job description

Advocate Health in West Allis, WI is seeking a Front End Staff member for Womens Care. This role involves patient check-in, data collection, and coordinating appointments at our West Allis and Franklin sites. The PSR will handle insurance information, co-pays, and customer service while maintaining HIPAA compliance.

The position requires a High School Diploma or GED with ability to multitask in a busy front desk environment and rotate between sites as needed.