Patient Access Specialist

ochsner; Lafayette (LA); On-site; USD 32,000 - 44,000; Full time

Job summary

Ochsner is seeking a patient access coordinator to greet patients, schedule appointments, and manage registration and admissions. You will verify insurance, collect payments, and ensure accurate demographic data for the medical record.

The role requires strong customer service, data entry, and knowledge of billing guidelines, with emphasis on confidentiality and professional interaction with patients and staff. Weekend shifts are included.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Minimum 1 year hospital/clinic/customer service experience.
• Preferred certifications: CHAM/CHAA/Medical Assistant or similar.
• Data entry and understanding of healthcare insurance benefits and billing rules.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes.
• Ensure all required forms are completed and documents are accurate.
• Input demographic and financial information; explain insurance benefits and collect co-pays and self-pay amounts.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and complete end-of-shift deposits.
• Maintain professionalism and collaboration with staff while handling conflicts.
• Adapt communication to diverse patient populations and privacy requirements.

Skills

Data entry

Customer service

Verbal communication

Written communication

Windows applications

Interpersonal skills

Billing knowledge

Education

High school diploma or equivalent

Associate's degree

Tools

Windows

Job description

Ochsner is seeking a patient access coordinator to greet patients, schedule appointments, and manage registration and admissions. You will verify insurance, collect payments, and ensure accurate demographic data for the medical record.

The role requires strong customer service, data entry, and knowledge of billing guidelines, with emphasis on confidentiality and professional interaction with patients and staff. Weekend shifts are included.