Patient Access Specialist

Foundation Health; Fairbanks (AK); On-site; USD 36,000 - 52,000; Full time

Job summary

Foundation Health Partners in Fairbanks, AK is seeking a Patient Financial Services Representative to handle patient registration, verify insurance, and provide financial counseling. You will collaborate with billing teams and payors to optimize reimbursements and ensure smooth service experiences.

The role requires strong customer service, multitasking, and interpersonal skills, with the possibility of shift flexibility and on-call duties as needed.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks with minimal supervision.
• Experience with office software and computer systems.
• Shift flexibility and on-call duties may be required.

Responsibilities

• Performs pre-registration/registration and verifies insurance coverage, obtaining authorizations.
• Provides financial counseling and explains policies; assists with financial assistance paperwork.
• Acts as liaison between patient, billing, and payor to maximize collections.
• Coordinates with physicians and staff to resolve patient concerns and needs.
• Maintains production logs and seeks process improvements.
• Supports other Patient Financial Services tasks as needed.

Skills

Customer service

Multitasking

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

MS Office

Word

Excel

Database software

Job description

Foundation Health Partners in Fairbanks, AK is seeking a Patient Financial Services Representative to handle patient registration, verify insurance, and provide financial counseling. You will collaborate with billing teams and payors to optimize reimbursements and ensure smooth service experiences.

The role requires strong customer service, multitasking, and interpersonal skills, with the possibility of shift flexibility and on-call duties as needed.