Patient Access & Financial Services Specialist

Foundation Health; Fairbanks (AK); On-site; USD 28,000 - 39,000; Full time

Job summary

Foundation Health Partners in Fairbanks Memorial Hospital seeks a patient access specialist to greet patients, perform registration, verify insurance, and collect applicable information for service at our facilities.

You will provide financial counseling, explain policies, coordinate with billing and payors, and obtain signatures and authorizations to expedite reimbursement while maintaining accurate records.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires excellent customer service skills and knowledge as normally acquired with one (1) or more years of related work experience.
• Ability to manage multiple tasks simultaneously between heavy phone volume, multiple computer systems and frequent interruptions with minimal supervision and ability to work independently.
• Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Responsibilities

• Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications.
• Calculates patient liability according to verification of insurance benefits, collects deposits and copayments.
• Accurately and completely documents all information into the patient records system to ensure maximum reimbursement.
• Obtains all necessary signatures and documentation requires by the patient's insurance plan.
• Provides financial counseling to patients and their families. Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements.
• Acts as a liaison between the patient, billing department, and payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
• Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patients' needs in financial services.
• Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs and records. Identifies opportunities to improve work processes and practices good work group dynamics.
• Provides a variety of patient services and financial services tasks. May be assigned to functions such as transporting patients, provide training for new staff, collecting and releases patient valuables in accordance with FHP policies, posting daily deposits, or conducting other work assignments of the Patient Financial Services team.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

Databases

Word processing

Spreadsheet

Job description

Foundation Health Partners in Fairbanks Memorial Hospital seeks a patient access specialist to greet patients, perform registration, verify insurance, and collect applicable information for service at our facilities.

You will provide financial counseling, explain policies, coordinate with billing and payors, and obtain signatures and authorizations to expedite reimbursement while maintaining accurate records.