Patient Access Specialist

Beth Israel Lahey Health; Chestnut Hill (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Chestnut Hill is seeking an outpatient front desk associate to be the first point of contact for patients and visitors. You will handle check-in, scheduling, and verification of demographic and insurance information while maintaining confidentiality and delivering exceptional service.

You will communicate clearly by phone and in person, coordinate with physicians and nurses, and assist with billing tickets as needed.

Qualifications

• Required: High School diploma or GED; Associate’s degree preferred.
• Required: 0–1 years related work experience.
• Competencies: Written and oral communications; knowledge; teamwork; customer service.

Responsibilities

• Communicates with patients, staff, and the public by phone and in person to provide information and guidance and follows up to meet needs.
• Takes complete information from patients; prepares schedules, records, and documents; maintains confidentiality.
• Checks in, registers, verifies demographics and insurance information; collects co-pays; directs patients to next service area.
• Monitors flow of patients and facilitates timely service delivery; acts as liaison between patient and staff.
• Processes check out, schedules follow-ups, and enters billing tickets; provides educational materials.

Skills

Customer service

Written communications

Oral communications

Teamwork

Knowledge of basic concepts

Education

High School diploma or GED

Associate’s degree

Job description

Beth Israel Lahey Health in Chestnut Hill is seeking an outpatient front desk associate to be the first point of contact for patients and visitors. You will handle check-in, scheduling, and verification of demographic and insurance information while maintaining confidentiality and delivering exceptional service.

You will communicate clearly by phone and in person, coordinate with physicians and nurses, and assist with billing tickets as needed.