Patient Access Specialist

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Reception Desk Representative in Boston. You will be the first point of contact, handling in-person and phone interactions with patients, the public, and healthcare staff.

You will schedule appointments, verify demographics and insurance data, and ensure accurate information flow. The role requires strong customer service, problem solving, and the ability to follow guidelines and scripts.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related customer service experience preferred.
• Excellent interpersonal and communication skills, with ability to stay calm in stressful situations.
• Attention to detail and ability to navigate basic computer systems.

Responsibilities

• Answers and processes incoming calls professionally.
• Greet patients and direct them to schedule, check-in, and cancel appointments for multiple providers.
• Update patient demographics and insurance data accurately at scheduling and check-in.
• Follow phone scripts and scheduling criteria per department guidelines.
• Determine appointment type and urgency using knowledge and training.
• Send accurate communications to physicians or other providers.
• Escalate unpredictable patient situations to supervisor as needed.

Skills

Customer service

Active listening

Problem solving

Written and verbal communication

Education

High school diploma or GED

Associate's degree preferred

Tools

Computers

Web-based applications

Job description

Beth Israel Lahey Health is seeking a Reception Desk Representative in Boston. You will be the first point of contact, handling in-person and phone interactions with patients, the public, and healthcare staff.

You will schedule appointments, verify demographics and insurance data, and ensure accurate information flow. The role requires strong customer service, problem solving, and the ability to follow guidelines and scripts.