Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Provo (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative (PSR) at the Utah Valley Clinic in Provo. The role centers on delivering exceptional patient experiences, greeting and assisting patients, and ensuring accurate data entry and registration.

Primary duties include scheduling, phone/face-to-face interactions, and supporting billing processes. The position is part-time (20 hours) with shifts on Tue/Wed 8-hour blocks and Thu 4 hours.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and patient privacy.

Responsibilities

• Greet and check-in/out patients and verify information.
• Document calls accurately in the EMR.
• Schedule appointments and referrals for patients.
• Register patients by updating demographic data in registration system.
• Obtain insurance cards/IDs and signatures; verify information as needed.
• Assist patients with forms for regulatory and billing needs; educate on financial assistance and collect payments.
• Stay current with monthly updates and clinic meetings to ensure high performance.

Skills

Customer service

Interpersonal communication

Basic computer skills

PHI/privacy protection

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare Inc. is seeking a Patient Service Representative (PSR) at the Utah Valley Clinic in Provo. The role centers on delivering exceptional patient experiences, greeting and assisting patients, and ensuring accurate data entry and registration.

Primary duties include scheduling, phone/face-to-face interactions, and supporting billing processes. The position is part-time (20 hours) with shifts on Tue/Wed 8-hour blocks and Thu 4 hours.