Patient Access & Service Coordinator

Duly Health and Care; Lemont (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

Duly Health and Care is seeking a Patient Service Representative in Lemont, IL. The role supports front desk operations, answers phones, schedules appointments, and collects copays to ensure a smooth patient experience.

Ideal candidates have at least 1 year in a medical office and are proficient with EPIC EMR and Microsoft Office. This full-time position emphasizes compassionate customer service and HIPAA compliance in a collaborative environment.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Receptionist/front desk experience strongly preferred.

Responsibilities

• Greet patients and check in/out, schedule appointments and manage lobby flow.
• Answer phones, take messages, route inquiries, and confirm appointments.
• Collect copayments, issue receipts, and reconcile daily transactions.
• Update patient demographics and verify insurance in EPIC.
• Assist with referrals and maintain accurate records.

Skills

Customer service

Communication

Time management

Team collaboration

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care is seeking a Patient Service Representative in Lemont, IL. The role supports front desk operations, answers phones, schedules appointments, and collects copays to ensure a smooth patient experience.

Ideal candidates have at least 1 year in a medical office and are proficient with EPIC EMR and Microsoft Office. This full-time position emphasizes compassionate customer service and HIPAA compliance in a collaborative environment.