Patient Access & Scheduling Specialist

Duly Health and Care; New Lenox (IL); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Tuition reimbursement

401(k) match

Paid time off for volunteering

Parental leave benefit

Job summary

Duly Health and Care in New Lenox, IL is seeking a friendly Patient Service Representative to greet patients, check in/out, answer calls, schedule appointments, collect co-pays, and keep records accurate in the EPIC system. You will be a key contact at the front desk, delivering exceptional service and ensuring a smooth patient experience.

The role emphasizes teamwork, HIPAA compliance, and efficient office operations, with opportunities to participate in daily team huddles, monitor wait times,

Qualifications

• High School diploma or equivalent required.
• 1 year of experience in a medical office or front desk preferred.
• Experience with EPIC or similar EMR systems is advantageous.

Responsibilities

• Greet and check in patients, answer phones, and schedule appointments.
• Collect co-pays, issue receipts, and reconcile daily transactions.
• Maintain accurate patient demographics and records in EPIC.
• Coordinate provider schedules and manage referrals; support patient access.
• Participate in daily team huddles and monitor wait times with empathy.

Skills

Customer service

Verbal communication

Written communication

Time management

Detail oriented

Discretion

Professionalism

Teamwork

Adaptable

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Duly Health and Care in New Lenox, IL is seeking a friendly Patient Service Representative to greet patients, check in/out, answer calls, schedule appointments, collect co-pays, and keep records accurate in the EPIC system. You will be a key contact at the front desk, delivering exceptional service and ensuring a smooth patient experience.

The role emphasizes teamwork, HIPAA compliance, and efficient office operations, with opportunities to participate in daily team huddles, monitor wait times,