Patient Service Pro: Front Desk & Scheduling

Duly Health and Care; Woodridge (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k) match

12 weeks parental leave

Volunteer time off

Job summary

Duly Health and Care in Woodridge, IL is seeking a Patient Service Representative to welcome patients, check them in and out, and schedule appointments using EPIC EMR. You will collect copays, verify insurance, and maintain accurate patient records.

This full-time role emphasizes exceptional customer service, accurate data entry, and effective communication with patients and care teams within a physician-led network. Training and benefits are provided.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Strong customer service and communication skills, with attention to detail.

Responsibilities

• Greet patients and manage check-in/out and appointment scheduling.
• Collect copayments, verify insurance details, and update patient demographics.
• Answer multi-line phone system, respond to messages, and route inquiries.
• Maintain confidentiality and adhere to HIPAA standards.

Skills

Customer service

Communication

EPIC EMR

Microsoft Office

Phone systems

Scheduling

Education

High School diploma

Tools

EPIC EMR

Office Suite

Job description

Duly Health and Care in Woodridge, IL is seeking a Patient Service Representative to welcome patients, check them in and out, and schedule appointments using EPIC EMR. You will collect copays, verify insurance, and maintain accurate patient records.

This full-time role emphasizes exceptional customer service, accurate data entry, and effective communication with patients and care teams within a physician-led network. Training and benefits are provided.