Patient Access & Service Coordinator

Dulyhealthandcare; Woodridge (IL); On-site; USD 20,801 - 31,271; Full time

Benefits offered by this job

Medical benefits

401(k) match

Parental leave (12 weeks)

Volunteer time off

Mental health benefit

Life and disability insurance

Adoption and surrogacy benefits

Job summary

Duly Health and Care in Woodridge, Illinois is seeking a Patient Service Representative to support front-desk operations, greet patients, and schedule appointments. The role involves handling calls, collecting co-pays, and ensuring accurate patient records in EPIC.

The position requires strong customer service skills, 1 year of medical office experience (preferred), and proficiency with Microsoft Office and EPIC EMR. 40-hour weeks, on-site in Woodridge.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and check in/out; schedule appointments.
• Answer multi-line phone system and route inquiries.
• Collect copays and reconcile daily financials.
• Update patient demographics and verify insurance in EPIC.
• Assist with referrals and reminders; participate in team huddles.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Customer service

Phone system

Insurance verification

EPIC EMR

Microsoft Office

Education

High School diploma

Tools

EPIC

Excel

Word

Outlook

Job description

Duly Health and Care in Woodridge, Illinois is seeking a Patient Service Representative to support front-desk operations, greet patients, and schedule appointments. The role involves handling calls, collecting co-pays, and ensuring accurate patient records in EPIC.

The position requires strong customer service skills, 1 year of medical office experience (preferred), and proficiency with Microsoft Office and EPIC EMR. 40-hour weeks, on-site in Woodridge.