Patient Access & Scheduling Supervisor

Alaska Heart & Vascular Institute; Anchorage (AK); On-site; USD 65,000 - 85,000; Full time

Job summary

Alaska Heart & Vascular Institute is seeking a Patient Access Supervisor to lead the Call Center, Health Information Services, and Scheduling teams in Anchorage. This exempt role ensures accurate check-in and patient balance collection, while guiding daily operations.

You will manage staff, set departmental objectives, perform hiring and performance reviews, and report progress to the Patient Access Manager, all while upholding HIPAA and organizational policies.

Qualifications

• Supervisory experience in healthcare preferred.
• Experience leading call center, scheduling, and health information services.
• Familiarity with HIPAA and patient data privacy.

Responsibilities

• Direct Call Center, Health Information Services, and Scheduling teams.
• Ensure accurate check-in processes and collection of patient balances.
• Hire, train, evaluate, and discipline departmental staff; manage performance.
• Provide updates to the Patient Access Manager and maintain policy adherence.

Skills

Staff supervision

Healthcare experience

Call center operations

Scheduling management

HIPAA compliance

HR management

Education

Bachelor's degree

Job description

Alaska Heart & Vascular Institute is seeking a Patient Access Supervisor to lead the Call Center, Health Information Services, and Scheduling teams in Anchorage. This exempt role ensures accurate check-in and patient balance collection, while guiding daily operations.

You will manage staff, set departmental objectives, perform hiring and performance reviews, and report progress to the Patient Access Manager, all while upholding HIPAA and organizational policies.