Patient Access Supervisor

ALASKA HEART INSTITUTE; Anchorage (AK); On-site; USD 68,000 - 90,000; Full time

Job summary

Alaska Heart Institute in Anchorage seeks a Patient Access Supervisor to lead Call Center, Health Information Services, and Scheduling operations. The role ensures accurate check-in, patient balance collection, and adherence to HIPAA while guiding staff and processes.

The supervisor reports to the Patient Access Manager, with responsibilities to optimize workflows, productivity, and policy compliance across departments serving physicians and providers.

Qualifications

• Preferred Bachelor's degree in related field.
• Prefer two or more years of supervisory experience in healthcare.

Responsibilities

• Direct and supervise Call Center, Health Information Services, and Scheduling activities.
• Ensure accurate check-in processes and collection of patient balances.
• Manage human resources: hire, orient, evaluate performance, and approve raises.
• Provide timely updates to the Patient Access Manager.
• Maintain performance metrics and HIPAA confidentiality.
• Adhere to policies and perform tasks as assigned by Manager.

Skills

Supervisory experience

Healthcare operations

Call Center management

HIPAA compliance

Staff development

Education

Bachelor's degree in related field

Job description

Job Details: Job Location: Anchorage - ANCHORAGE, AK 99508, JOB TITLE: Patient Access Supervisor

GENERAL SUMMARY OF DUTIES:

An exempt position. Responsible for directing and supervising all Call Center, Health Information Services, and Scheduling activities, in all departments where services are furnished by the physicians/providers of Alaska Heart Institute. Ensures accurate check-in processes and the collection of patient balances.

SUPERVISON RECEIVED:

Reports to Patient Access Manager

ESSENTIAL FUNCTIONS:

• Ensures all departmental policies, procedures, and goals are being met daily.
• Assess operational needs, develop departmental objectives, and organize the workflows of each department, to ensure maximal productivity and efficiency.
• Responsible for managing the human resources of all departmental staff. Hires, orients, evaluates annual performance goals and objectives, recommends merit increases, promotions, and disciplinary actions for supervised staff.
• Provide timely departmental updates, regarding all functions above, to the direct Manager.
• Ensures all key individual and departmental performance metrics are achieved.
• Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
• Performs other tasks as instructed by Manager.

Qualifications:

EDUCATION: Preferred: Bachelor's Degree is related field

EXPERIENCE: Preferred: Prefer two or more years of supervisory experience in healthcare.