Patient Access Supervisor

Alaska Heart & Vascular Institute; Anchorage (AK); On-site; USD 65,000 - 85,000; Full time

Job summary

Alaska Heart & Vascular Institute is seeking a Patient Access Supervisor to lead the Call Center, Health Information Services, and Scheduling teams in Anchorage. This exempt role ensures accurate check-in and patient balance collection, while guiding daily operations.

You will manage staff, set departmental objectives, perform hiring and performance reviews, and report progress to the Patient Access Manager, all while upholding HIPAA and organizational policies.

Qualifications

• Supervisory experience in healthcare preferred.
• Experience leading call center, scheduling, and health information services.
• Familiarity with HIPAA and patient data privacy.

Responsibilities

• Direct Call Center, Health Information Services, and Scheduling teams.
• Ensure accurate check-in processes and collection of patient balances.
• Hire, train, evaluate, and discipline departmental staff; manage performance.
• Provide updates to the Patient Access Manager and maintain policy adherence.

Skills

Staff supervision

Healthcare experience

Call center operations

Scheduling management

HIPAA compliance

HR management

Education

Bachelor's degree

Job description

JOB TITLE: Patient Access SupervisorGENERAL SUMMARY OF DUTIES: An exempt position. Responsible for directing and supervising all Call Center, Health Information Services, and Scheduling activities, in all departments where services are furnished by the physicians/providers of Alaska Heart Institute. Ensures accurate check-in processes and the collection of patient balances.SUPERVISON RECEIVED: Reports to Patient Access ManagerESSENTIAL FUNCTIONS: (This list may not include all the duties assigned.)Ensures all departmental policies, procedures, and goals are being met daily.Assess operational needs, develop departmental objectives, and organize the workflows of each department, to ensure maximal productivity and efficiency.Responsible for managing the human resources of all departmental staff. Hires, orients, evaluates annual performance goals and objectives, recommends merit increases, promotions, and disciplinary actions for supervised staff.Provide timely departmental updates, regarding all functions above, to the direct Manager.Ensures all key individual and departmental performance metrics are achieved.Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.Performs other tasks as instructed by Manager.EDUCATION: Preferred: Bachelor's Degree is related fieldEXPERIENCE: Preferred: Prefer two or more years of supervisory experience in healthcare.