Patient Access & Scheduling Specialist (Remote Option)

Essentia Health; Valley City (ND); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Wellness resources

Job summary

Essentia Health's Jamestown Clinic seeks a Patient Access Representative to greet patients, collect demographics, verify insurance, and support registration and scheduling processes. The role includes handling co-pays, cash drawer reconciliation, and coordinating with clinical teams to ensure accurate data and patient flow.

You will answer calls, schedule appointments, and assist patients with cost estimates, contributing to compliant and patient-centered care.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned

Responsibilities

• Greet customers and facilitate patient registration in a timely, professional manner.
• Interview and obtain demographic and financial information for accurate registration and billing.
• Complete patient checkout, schedule follow-ups, and provide cost estimates for upcoming appointments.
• Manage payer information and ensure data accuracy across systems.

Skills

Customer service

Phone handling

Scheduling

Clerical tasks

Education

Healthcare Business Insight’s Patient Access 2nd Level Certification

Job description

Essentia Health's Jamestown Clinic seeks a Patient Access Representative to greet patients, collect demographics, verify insurance, and support registration and scheduling processes. The role includes handling co-pays, cash drawer reconciliation, and coordinating with clinical teams to ensure accurate data and patient flow.

You will answer calls, schedule appointments, and assist patients with cost estimates, contributing to compliant and patient-centered care.